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phase 5 session info modal
Day 1 – April 22, 2026
Breakouts
BRK1-115 • Applied AI, Architecture, Cost Optimization • Introductory
The intelligence layer: Building AI-first customer experience
location_on Jasmine C
schedule 12:30 PM - 1:15 PM

The AI landscape is transforming from fragmented experiments to unified infrastructure. Join representatives from Dialpad to discover how 2026 will mark the shift to integrated intelligence ecosystems, and how technologies like Agent2Agent and Vertex AI enable features like AI Playbooks – where AI agents function as a scalable workforce, insights drive exponential outcomes, and customer experience becomes one continuous conversation across voice and digital channels.

By attending this session, your contact information may be shared with the sponsor for relevant follow-up for this event only.

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