264001
eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJid2V2ZW50cy1wdWJsaWMtYXBpIiwiYXVkIjpbInB1YmxpYy13ZWIiXSwic3ViIjoiaHR0cHM6Ly93d3cuZ29vZ2xlY2xvdWRldmVudHMuY29tIiwiaWF0IjoxNzc1NDE1MzQ4LCJuYmYiOjE3NzU0MTUzNDgsImV4cCI6MTc3NTQxODk0OCwiY29udGV4dCI6eyJwYXlsb2FkIjp7ImlkIjoiIiwicmVnVHlwZU5hbWUiOiIiLCJldmVudF9pZCI6IjI2NDAwMSIsImNfMzI5MDQxNiI6IiJ9fX0.ohwLlxlVimL9J7KhNhyfbH_AG0lRfSNgZm4vvAJ8QhY
phase 5 session info modal
Day 2 – April 23, 2026
Breakouts
BRK1-130 • Data Analytics, Cloud Runtimes • Introductory
From experimentation to enterprise value: How Cox scaled AI for impact
location_on Surf C
schedule 2:45 PM - 3:30 PM

Cox shifted from AI experimentation to enterprise-scale impact by focusing on a few high‑value domains, starting with the contact center. Join us as Danielle Kimmel breaks down how targeted generative AI pilots, like knowledge management, quickly proved valuable and evolved into a full contact center transformation with Google Cloud. Learn how Cox, with Capgemini as a strategic partner, aligned teams, scaled what worked, and turned AI innovation into measurable business outcomes.

By attending this session, your contact information may be shared with the sponsor for relevant follow-up for this event only.

 Read more
This agenda widget contains logic for handling same sessions available at multiple times
GTM Tracking Header name present
Session
contains logic for gtm tracking when modal open