Day 2 – April 23, 2026
From chatbots to agents: Modernizing customer experiences at scale
Moving from basic chatbots to intelligent agents requires a strategic overhaul of data and workflow. In this deep dive, Viiz Communications and Strategic Education, Inc. will reveal their roadmaps for modernizing legacy infrastructure with Insight. Discover how Viiz integrated Google Cloud Contact Center AI to streamline call flows in 911 centers, and how Strategic Education, Inc. re-architected its workflow to support 80,000 students. The panel will cover the technical hurdles of migration, intent modeling, and the architecture required to scale conversational AI in regulated environments.
This Session is hosted by a Google Cloud Next Sponsor. Visit your registration profile at g.co/cloudnext to opt out of sharing your contact information with the sponsor hosting this session.
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