Day 2 – April 23, 2026
Breakouts
BRK1-121 • Gemini • Introductory
From channels to intent: Transforming customer experience with AI
location_on
Mandalay Bay A
schedule
8:15 AM - 9:00 AM
Most customer experiences today still break at the seams due to fragmented channels. Agentic AI shifts enterprises away from channel centric apps and towards intent driven agents that understand customer goals, reason over enterprise context, and orchestrate consistent experiences across touchpoints, learning and improving continuously. Cognizant and Liverpool discuss the path they are taking to transform customer experiences in the Agentic era.
By attending this session, your contact information may be shared with the sponsor for relevant follow up for this event only.
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