Day 3 – April 24, 2026
Solution Talks
SOL309 • Compute, Data Analytics • Advanced Technical
Architect agentic conversational AI: Dialogflow CX & generative playbooks
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Solution Talks 3 - Palm H
schedule
8:45 AM - 9:30 AM
High-stakes environments require conversational agents that balance deterministic precision with generative fluidity. This session deconstructs a Zero-Trust Hub-and-Spoke architecture merging Dialogflow CX flows with Generative Playbooks. We whiteboard routing logic for regulated industries and deep-dive into secure tool-calling via Cloud Run and VPC-SC. Via a banking-grade demo, we showcase a code-first evaluation strategy (dfcx-scrapi) for metrics, agent-led self-escalation, and robust automated CI/CD to ensure trusted, human-in-the-loop AI.
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