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Day 2 – April 23, 2026
Lightning Talks
CUSTLT-104 • Architecture, Cloud Runtimes, Agents • Technical
Holiday-proofing the Estée Lauder Companies' gen AI agents
location_on Customer Theater
schedule 9:15 AM - 9:35 AM
Learn how The Estée Lauder Companies (ELC) rapidly moved from prototype to a global, consumer-facing generative AI experience. We'll explore the architecture behind the "Jo Malone London AI Scent Advisor" and its platform, Rostrum. You’ll learn how ELC leverages Cloud Run worker pools and a serverless model with Cloud Pub/Sub to handle bursty holiday traffic with 100% message durability. Join us to learn how ELC’s lean team went from zero to production in just days, scaling AI across a diverse portfolio of prestige brands. Read more
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