264001
eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJid2V2ZW50cy1wdWJsaWMtYXBpIiwiYXVkIjpbInB1YmxpYy13ZWIiXSwic3ViIjoiaHR0cHM6Ly93d3cuZ29vZ2xlY2xvdWRldmVudHMuY29tIiwiaWF0IjoxNzc1MzY2NzYxLCJuYmYiOjE3NzUzNjY3NjEsImV4cCI6MTc3NTM3MDM2MSwiY29udGV4dCI6eyJwYXlsb2FkIjp7ImlkIjoiIiwicmVnVHlwZU5hbWUiOiIiLCJldmVudF9pZCI6IjI2NDAwMSIsImNfMzI5MDQxNiI6IiJ9fX0.RRrgt8q9rHvu9TVoXB9ZuE_mhwLg76SdTT1aBrlc32I
phase 5 session info modal
Day 3 – April 24, 2026
Breakouts
BRK2-224 • Gemini, Observability • Technical
Google AI at Google: Using Gemini for Customer Care troubleshooting
location_on Lagoon F
schedule 8:30 AM - 9:15 AM
Learn how we transformed the operations of Google Cloud Customer Care using Gemini Cloud Assist. This session covers the benefits of adopting Gemini Cloud Assist in our workflows, showing measurable operational improvements and high-quality results in troubleshooting medium-complexity issues. We’ll share concrete examples of this transformation and discuss future directions for our self-service support capabilities. Read more
This agenda widget contains logic for handling same sessions available at multiple times
GTM Tracking Header name present
Session
contains logic for gtm tracking when modal open