Day 1 – April 22, 2026
Birds of a Feather
BOF-040 • Applied AI • General
Data-grounded support: Build AI augmented agents with CX Agent Studio
location_on
Lunch Café (L2)
schedule
3:00 PM - 3:30 PM
Stop building from scratch and start augmenting. This session explores how to use your existing customer data to ground support agents for instant, enterprise-grade accuracy. Join SMEs to discuss a build with AI approach and explore how to leverage your data and native connectors to link CX Agent Studio directly to your CRM and knowledge bases. We’ll dive into strategies for grounding agents in real-time customer history and technical best practices for using tool-calling to safely orchestrate actions across your existing enterprise APIs.
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