Day 2 – April 23, 2026
Breakouts
BRK2-234 • Agents • Technical
Best Buy's blueprint for agentic customer care
location_on
Oceanside B
schedule
11:45 AM - 12:30 PM
Best Buy empowers customers to effortlessly self-serve across interactive voice response (IVR), chat, and digital channels. Join this session to learn how they use Gemini Enterprise for Customer Experience to replace frustrating legacy phone menus with next-generation agentic experiences, resolving 35% of the millions of calls they receive to deliver a frictionless customer journey. Discover how Google’s platform provides data insights to continually optimize transfer rates.
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