Day 1 – April 22, 2026
Breakouts
BRK2-237 • Agents • Technical
From AI Pioneer to Industry Leader: The AT&T agentic CX evolution
location_on
Surf C
schedule
12:30 PM - 1:15 PM
Witness the evolution of customer care at a massive scale. Join telecom leader AT&T and Google Cloud to learn how this pioneering partnership is redefining the customer experience. Discover how the power of CX Agent Studio is transforming interactions for millions, setting a new standard for conversational AI. Explore the full journey from early adoption to a future that includes seamless, intelligent, and personalized customer service.
Read more