Day 3 – April 24, 2026
Discussion Groups
BRK2-231-DG • Applied AI • Technical
Strategy lab: Aligning your CX goals with agentic capabilities
location_on
Reef E
schedule
12:30 PM - 1:00 PM
Join this facilitated discussion to align your 2026 CX roadmap with the latest in agentic customer experiences. We’ll work through a strategic framework to help you identify which customer journeys are ready for total autonomy and which require a hybrid human-agent approach. You'll leave with a clearer understanding of how to prioritize your applied AI investments for maximum return on investment.
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