Day 2 – April 23, 2026
Breakouts
BRK1-150 • Gemini, Agents • Introductory
Scale customer service with Agentforce and Google Gemini
location_on
Jasmine C
schedule
5:15 PM - 6:00 PM
Solving complex customer cases across multiple channels often creates friction for both reps and customers. In this session, we’ll explain how to unify Salesforce's Agentforce Service and Gemini Enterprise to create a seamless service workspace. We’ll demonstrate how to use real-time voice translation and AI-powered insights to provide in-flow recommendations for faster resolution. You’ll leave with a strategy for harmonizing data so humans and agents can work together to boost productivity and improve customer satisfaction.
By attending this session, your contact information may be shared with the sponsor for relevant follow up for this event only.
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