Day 2 – April 23, 2026
Expo Experiences
PUB109 • Agents • Technical
Mission Talk: Seamless Self-Service with Google AI
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Public Sector Hub
schedule
12:30 PM - 12:45 PM
Transform State and Local government with TTEC Digital’s AI agent. Powered by Google CES, this solution autonomously validates pothole reports, processes citizen-uploaded photos, and generates service requests in real-time to slash agent workload and accelerate infrastructure repairs.
Speakers:
Mark Eichten, Global AI Architect Lead, TTEC Digital
Kelly Jacob, VP - Public Sector Sales, TTEC Digital