Lakshmi Abburu is a distinguished leader in the realm of quality assurance and global service delivery, currently serving as the Delivery Excellence Lead and Partner Operations at Google Cloud. With over two decades of professional experience, she oversees the complex operational frameworks and governance models that ensure organizational success and high-caliber service quality for Google’s global clients.
In her current capacity, Lakshmi is a driving force behind the unification of global delivery strategies, bridging the gap between regional engines to foster a seamless customer experience. She has pioneered automation assessment models and championed the integration of Lean principles into large-scale environments, ensuring that strategy translates effectively into flawless execution. Beyond her core responsibilities, Lakshmi is a dedicated g2g Coach, mentoring fellow Googlers on career development, personal growth, and professional happiness.
Lakshmi’s expertise is particularly focused on the Delivery Navigator (DelNav) platform—an integrated ecosystem that leverages AI-powered search and  methods to drive project success. At Google Next 2026, she will moderate a high-impact breakout session titled "The Google Way: Scaling Delivery with AI-Powered Delivery Navigator." Her session provides a unique look at how organizations can navigate the complexities of global service delivery by leveraging AI Agents and unified frameworks. Attendees will gain insights directly from industry leaders on using DelNav to increase confidence in completing complex engagements and driving internal process improvements. Lakshmi’s leadership continues to shape the future of Global Services Delivery, ensuring that innovation and excellence remain at the heart of Google Cloud’s mission