Mark Lawson
Executive Vice President, Chief Digital and Information Officer
Cox Communications
Customer
Mark LawsonEVP, Chief Digital and Information Officer
Cox Communications
Mark Lawson is the Executive Vice President, Chief Digital and Information Officer at Cox Communications. He is an accomplished professional with extensive experience in leading digital strategy and enterprise-wide technology initiatives. Mark collaborates closely with key stakeholders across various functions, ensuring robust cybersecurity measures and seamless technology infrastructure support. He is dedicated to improving data standards and analytics, fostering a data-driven culture within the organization. With a strong background in tools management, Mark excels in rationalizing tool portfolios and aligning them with business capabilities to improve customer engagement. He leads the AI and Innovation strategy, integrating AI solutions to enhance operational efficiency and customer-facing platforms. Mark is passionate about leveraging technology to create impactful business solutions, he is committed to transforming the digital landscape and enabling superior customer experiences.
With over 25 years in telecommunications, Mark is a pioneer in customer experiences, strategy, marketing, sales optimization, digital transformation, and e-commerce. He joined Cox in 2013 to ignite digital transformation and previously served as SVP of Digital, where he revolutionized strategy and marketing for Cox’s online channels.
Before Cox, Mark held leadership roles at Verizon Wireless, improving digital operations, revenue, and customer experiences. He holds a bachelor's degree in Computer Science from Rockford College and an MBA from Indiana University.
Cox Communications
Mark Lawson is the Executive Vice President, Chief Digital and Information Officer at Cox Communications. He is an accomplished professional with extensive experience in leading digital strategy and enterprise-wide technology initiatives. Mark collaborates closely with key stakeholders across various functions, ensuring robust cybersecurity measures and seamless technology infrastructure support. He is dedicated to improving data standards and analytics, fostering a data-driven culture within the organization. With a strong background in tools management, Mark excels in rationalizing tool portfolios and aligning them with business capabilities to improve customer engagement. He leads the AI and Innovation strategy, integrating AI solutions to enhance operational efficiency and customer-facing platforms. Mark is passionate about leveraging technology to create impactful business solutions, he is committed to transforming the digital landscape and enabling superior customer experiences.
With over 25 years in telecommunications, Mark is a pioneer in customer experiences, strategy, marketing, sales optimization, digital transformation, and e-commerce. He joined Cox in 2013 to ignite digital transformation and previously served as SVP of Digital, where he revolutionized strategy and marketing for Cox’s online channels.
Before Cox, Mark held leadership roles at Verizon Wireless, improving digital operations, revenue, and customer experiences. He holds a bachelor's degree in Computer Science from Rockford College and an MBA from Indiana University.
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