Gabriel Tinti is a Vice President at Capgemini, where he leads the company's strategic partnership with Cox Communications. He oversees teams delivering AI and digital transformation programs at enterprise scale, working closely with Cox and partners like Google Cloud to bring emerging technologies into production.
Among the programs his teams are driving is the application of generative AI to transform Cox's customer operations, including the modernization of their contact center and knowledge management platforms to improve service quality for millions of customers.